Terms of Service

This Web Hosting Agreement is between HasteHosting and the person/persons who use our website hosting and domain service. Please read carefully to ensure you understand our terms before purchasing any of our products or services.
Refund Policy

Refund Server Abuse:

Any attempt to undermine or cause harm to a server or customer of HasteHosting is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.

Customers who are, as determined by Hastehosting, knowingly sending spam may have their service permanently suspended without refund. Operating websites or services on the Hastehosting network, that are being or have been advertised in spam, are also not allowed, and are subject to the same policies as applied to services used to send spam. If customer’s improper actions or inaction are the cause of Hastehosting ip space being listed in any spam blacklist or database, that customer may be permanently suspended without refund, at the sole discretion of Hastehosting.

Money back guarantee & refund policy

We offer a 10 day refund on our VPS’s. We do NOT offer any refund on the dedicated servers we provide.

There are no refunds on VPS managed solutions, administrative fees, addons such as dedicated IPs, install fees for custom software, or domain name purchases.

After the initial 45 days, no refunds will be issue.

Cancellation Refunds

We DO NOT refund partial monthly fees to accounts. We require 30 days notice for a cancellation.

Any abuse of our staff will result in an automatic termination of all services without possibility of a refund

Initial Account Setup / Account Transfers

We will setup your account after we have screened it for fraud. After we have reviewed the account we will activate the account. Generally, this is instant but if you have provided any false information this could flag your account for fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. If you have a domain name registered with Hastehosting, it is your responsibility to ensure that the contact information for your domain account and your actual domain name(s) is correct and up-to-date. Hastehosting is not responsible for a lapsed registration due to outdated contact information being associated with the domain. If you need to verify or change this information, you should contact our sales team via email. Providing false contact information of any kind may result in the termination of your account. If you fail to meet these requirements, the order may be considered fraudulent in nature and be denied.

Transfers

We make every effort to help you move your website to us. However, transfers are provided as a courtesy service, and we can not make guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult if not impossible to migrate some or all account data. We will try our best, but in some cases we may be unable to assist you in a transfer of data from an old host.

Content

HasteHosting will strongly react to any use or attempted use of an Internet account or computer without the owner’s authorization. Such attempts include ‘Internet scamming’ (tricking other people into releasing their passwords), password theft, security hole scanning, etc.

The customer agrees to indemnify and hold harmless Hastehosting from any claims resulting from the use of our services.

Use of our services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account. Any account found to be in violation of anothers copyright will be expeditiously removed, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be charged an administrative fee and can result in termination of your account.. If you believe that your copyright or trademark is being infringed upon, please email staff@hastehosting.com with a valid DMCA request. If the request is of a licensing issue, we may require further documentation.

Any unauthorized use of accounts or computers by YOU, whether or not the attacked account or computer belongs to HasteHosting, will result in action against YOU. Possible actions include warnings, account suspension or cancellation, as well as civil or criminal legal action, depending on the seriousness of the attack.

YOU may not run IRC, bots or clients on shared servers. Unacceptable uses also include, but are NOT limited to: Bulk emailing, unsolicited emailing, newsgroup spamming, upload scripts (Rappidleach), pornographic content, illegal content, copyright infringement, trademark infringement, warez sites (including links to/from), cracks, software serial numbers, proxy-relaying, link farming (the act of or by use of scripts), link grinding, link-only sites, spamdexing, FFA (Free-For-All) and/or anything else determined by HasteHosting to be unacceptable use of our services including abuse of server resources.

WEB APPLICATIONS and WEB ACCESSIBLE SCRIPTS – All web applications that are out-of-date and actively being exploited will be shut down immediately without prior notice. YOU are responsible for and should evaluate YOUR web-based applications and scripts on a regular basis to ensure their security and orderliness.

Shared hosting accounts may also be terminated if it includes the following content or have links to the following content: Providing material that is grossly offensive to the Web community including blatant expressions of bigotry, racism, hatred, or profanity; promoting or providing instructional information about illegal activities; promoting physical harm or injury against any group or individual; displaying material containing obscene nudity or pornographic material (not applicable to managed dedicated servers); displaying material that exploits children under 18-years of age; acts of copyright infringement including offering pirated computer programs or links to such programs; information used to circumvent manufacturer-installed copy-protect devices, including serial or registration numbers for software programs, or any type of cracker utilities.

Payments

Renewal notices are emailed sevendays before the actual renew date in your account. If your using a credit card you will not have to worry about manual payments. All accounts are set up on a pre-pay basis. If payment is not received within 7 days your account is suspended. HasteHosting reserves the right to change prices at any time, unless other terms have been agreed upon. Any account not brought current within a week (7 days) of e-mail notice or exceeding this time frame in any way is subject to suspension. YOU are responsible for all fees owed on the account from the time it was established to the time that YOU notify HasteHosting to request for termination of services. Although we are based in the US our websites currency is USD. YOUR particular billing cycle corresponds to the contract length that was initially chosen at setup. YOUR account will automatically renew at this length unless cancelled before hand. There is no fee for cancelled accounts that have been paid for yearly. If you cancel an account on the monthly billing cycle HasteHosting can not refund any payments made before.

All annual payments are non refundable once the 45 day money back guarantee has passed. The only time your annual plan will end is if your account does not comply with our terms of service/acceptable usage policy. Both monthly and annual payments are non-refundable if your account does not follow our terms of service/acceptable usage policy

 

Resource Usage

User’s May Not:

  • Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
  • Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
  • Run any software that interfaces with an IRC (Internet Relay Chat) network.
  • Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.
  • Participate in any file-sharing/peer-to-peer activities
  • Run any gaming servers such as Counter Strike, Half-Life, Battle Field, etc…
  • Run cron entries with intervals of less than 15 minutes.
  • Run any MySQL queries longer than 15 seconds. MySQL tables should be indexed appropriately.
  • When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include(“http://yourdomain.com/include.php”) use include(“include.php”)
  • Store backups on your account, if you need a backup provider, we suggest dropbox.com
  • Store any multimedia larger than 250MB per video on your account.
  • Share your account with your friends and family members. Your account is for your websites only.
  • Store files on their Hastehosting account that is not for their website hosted at Hastehosting. (Example: Storing media files for another website)
Arbitration

By using any Hastehosting services, you agree to submit to binding arbitration. If any disputes or claims arise against Hastehosting or its subsidiaries, such disputes will be handled by an arbitrator of Hastehosting’s choice. An arbitrator from the American Arbitration Association or the National Arbitration Forum will be selected in the state of California. Arbitrators shall be attorneys or retired judges and shall be selected pursuant to the applicable rules. All decisions rendered by the arbitrator will be binding and final. The arbitrator’s award is final and binding on all parties. The Federal Arbitration Act, and not any state arbitration law, governs all arbitration under this Arbitration Clause. You are also responsible for any and all costs related to such arbitration.

Up time Guarantee

If your shared / reseller server has a physical downtime that is not within the 99.9% uptime you may receive one month of credit on your account. Approval of the credit is at the discretion of Hastehosting dependent upon justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor’s network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services. To request a credit, please contact billing@hastehosting.com with justification. All requests must be made in writing via email. Uptime guarantees only apply to shared / reseller solutions.

Inodes

The use of more than 250,000 inodes on any shared account may potentially result in a warning first, and if no action is taken future suspension. Accounts found to be exceeding the 100,000 inode limit will automatically be removed from our backup system to avoid over-usage. Every file (a webpage, image file, email, etc) on your account uses up 1 inode.

Zero Tolerance Spamming/Phishing

We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists” and purchased lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice

We also take a zero tolerance stance against activity deceiving an audience in entering information. We will automatically terminate these accounts without reason or notice.

Unsolicited commercial advertisements (‘SPAM’) are not allowed in e-mail, and will likely result in account cancellation. HasteHosting takes a zero-tolerance approach to SPAM originating from its servers or for spam advertising of domains hosted within our network. If found, YOUR account may be deleted.

The following activities are not allowed: SPAM, which includes, but is not limited to, bulk mailing of commercial advertising, informational announcements, charity requests, petitions for signatures, and political or religious tracts (such messages may only be sent to those who have explicitly requested it from your domain); Forging, altering or removing electronic mail headers – any domain sending stealth spam will be terminated without warning and without refund. Sending numerous copies of the same or substantially similar message with the intent to disrupt a server or account (‘mail bombing’); Spamming Newsgroups: Commercial advertisements are unwelcome in most Usenet discussion groups and on most e-mail mailing lists. Inappropriate posting may result in account cancellation. See the newsgroup or mailing list’s charter for whether advertising is allowed or not. Sending a message to many different off-topic newsgroups, is particularly unethical and will be treated as such; Mail may not be used to harass or intimidate others. Harassment, whether through language, frequency of messages, or size of messages, is prohibited. Sending a single unwelcome message may be considered harassment. If a recipient asks to stop receiving e-mail, YOU must not send that person any further messages.
NOTE – If YOU use the services of another provider to promote a website hosted by or through HasteHosting (‘spamvertising’), then the provisions of the above policy shall apply as if the SPAM were sent through our servers.

 

Backups and Data Loss

You acknowledge that it is solely your responsibility to regularly back-up and maintain copies of your data outside of Haste Hosting’s network. Haste Hosting is not responsible for any data loss or corruption, including that resulting from: (i) our authorized actions, (ii) those actions you take using the Services, (iii) hardware failures, (iv) any software or other technology failures, or (v) account termination, cancellation, or suspension.

Using our backup service is at your own risk. The backup service is provided to you as a sole courtesy. We only backup hosting accounts 40GB and lower. Inodes less than 250,000 are also backed up. Hastehosting is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Hastehosting servers. We provide multiple ways for you to obtain these backups.

Cancellation and Terminations

Hastehosting reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice.
Any abuse of our staff will result in an automatic termination of all services without possibility of a refund

All cancellations should be done by submitting a ticket, or by requesting a cancellation via your client panel. You MUST submit the cancellation request at least 3 days prior to your renewal, or we will deem it as a new service period and will NOT be entitled to a refund at any amount if you are set up on automatic payment.

Hastehosting gives you a 45 day money back guarantee on shared hosting and reseller solutions. We offer a 10 day refund on our VPS’s. We do NOT offer any refund on the dedicated servers we provide.

There are no refunds on VPS managed solutions, administrative fees, addons such as dedicated IPs, install fees for custom software, or domain name purchases.

After the initial 45 days, no refunds will be issued.

Disclaimer

HasteHosting does not warrant or represent that the services will be uninterrupted, error free, or completely secure. Hastehosting shall not be responsible for any damages your business may suffer. Hastehosting makes no warranties of any kind, expressed or implied for services we provide. To the extent permitted by applicable law HasteHosting disclaims any and all warranties including the implied warranties or merchantability, fitness for a particular purpose and non-infringement. To the extent permitted by applicable law all services are provided on an “as is” basis.

Change to our TOS

Hastehosting reserves the right to revise its policies at any time without notice.

Updated June 3rd, 2017